Refund Policy

Last updated: July 20, 2026

Eligibility

If SheetSanitizer doesn't work for your files — a genuine technical problem prevents you from using what you paid for — we'll refund your $19 purchase within 14 days of the order date.

How to request

1. Email support@sheetsanitizer.com from the address used at checkout, or use the contact form (topic: "Purchase or payment issue").
2. Include the email address used for the purchase and any transaction or order identifier shown in your Dodo Payments receipt or invoice, if available — plus a short description of the problem.
3. We may ask for details needed to reproduce the issue — never your sensitive spreadsheet contents unless strictly necessary and agreed.

Timeframe

Approved refunds are processed through Dodo Payments and returned through the applicable payment method. Processing time may vary depending on the payment method, financial institution, and Dodo Payments' processing.

Exceptions

• Requests made more than 14 days after purchase.
• License keys that have been shared or resold in violation of the Terms.

Contact: support@sheetsanitizer.com